Introduction
Welcome to SocialFist, your trusted partner for comprehensive social media services. Our commitment is to offer unparalleled support and solutions for platforms like Twitch, Spotify, Facebook, YouTube, Instagram, and more. This Refund Policy aims to clarify the circumstances under which refunds are offered, ensuring our services meet your satisfaction levels and maintain transparency in our operations.
Scope of the Refund Policy
This Refund Policy applies to all services offered on SocialFist.com, including but not limited to follower enhancements, content engagement packages, and customized social media strategy implementations. It is designed to ensure both parties understand the conditions under which refunds are processed and the steps to request a refund.
Eligibility for Refund
- Non-Delivery of Service: If services purchased are not delivered within the agreed timeframe as specified on our website or through direct communication, clients are eligible to request a refund.
- Service Malfunction: If the delivered service does not function as described on our website or as per the agreed terms, clients may qualify for a refund.
- Accidental Purchases: If a purchase was made accidentally and the service has not yet been activated, clients can request a cancellation and refund.
Exclusions from Eligibility
- Services modified or tampered with by the client or third parties which affect the outcome of the service.
- Situations beyond SocialFist’s control, such as changes in social media platforms’ policies or functionalities, that might affect the services provided.
- Services completed as per the description and satisfaction of initial requirements but later deemed unsatisfactory due to change in client preferences.
Refund Process
- Initiation: To initiate a refund, please contact us at socialfist.com@gmail.com with a detailed explanation of your reason for the refund request, including any relevant documentation or evidence.
- Review: Our team will review your request based on the provided information and our service records. This process typically takes up to 7 business days.
- Outcome: Once the review is complete, we will inform you of our decision. If your refund request is approved, the refund process will be initiated.
Refund Method
Refunds will be processed back to the original payment method used at the time of purchase. Please note that refund processing times may vary depending on the payment provider’s policies.
Time Frame for Refund Requests
Refund requests must be submitted within 30 days of the purchase date. Requests submitted beyond this period may not be eligible for a refund.
Modifications to the Refund Policy
SocialFist reserves the right to modify this Refund Policy at any time. Such modifications will be effective immediately upon posting on our website. We encourage clients to periodically review this policy to stay informed about our refund practices.
Contact Us
For any questions or concerns regarding our Refund Policy, please contact us at socialfist.com@gmail.com. Our dedicated support team is here to assist you with any issues or inquiries you may have.